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LATEST BLOG POSTS
The IT industry is exceptionally dynamic. There are always new technologies to evaluate, questions to ask and ideas to understand. Our goal is to make sense of it all, and as often as not, point out where there’s no sense to make. Read CIC’s blog, Creative Views, for our take on the latest IT news, trends, strategies and opportunities.
MongoDB: Looking to build on a decade of success
Databases are the beating heart of almost every software application. Today, relational databases are prevalent and most enterprises run Oracle, Microsoft SQL Server, or the like. More recently, however, the relational database has been challenged. One vendor at the forefront [...]
CIC Healthcare: Better online than waiting in line
University Hospitals Birmingham Trust wants to curb A&E visits and outpatient appointments When all other medical care options have been exhausted, a person can still turn to the Accident and Emergency Department (A&E) for urgent medical attention at any time [...]
How digitising customer care can prepare telecom operators for a shifting market
It’s a scenario many people know all too well – trying to find a sensible way through your operator’s online customer care services and eventually giving up and contacting the call centre. At the call centre, it is clear that [...]
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