Blog

AI in the docks: Are the believers forgetting something?

By |2018-06-09T16:06:46+00:009 June 2018|Analysis, Analytics, Artificial Intelligence|

A hot topic in technology right now is Artificial Intelligence (AI). Many will have seen Google's recent Duplex demo or the work that IBM has been doing in healthcare. Vendor keynotes have been packed with AI capabilities and customer success stories. However, there are some other stories that should sound a note of caution, and [...]

Not a trick question: What is a great Customer Experience?

By |2018-05-30T18:36:42+00:0030 May 2018|Analysis, Digital Transformation, User Experience|

May 2018 saw Adobe Summit come to London - Adobe's annual event where it shows off the latest capabilities within its Experience Cloud. Adobe’s aim is to enable enterprise organisations to create great Customer Experiences (CX), but as they presented their various products, I couldn’t help but feel a disconnect with the experiences I have [...]

What is Cloud in 2018?

By |2018-05-21T11:57:22+00:0021 May 2018|Analysis, Cloud, Digital Transformation, Uncategorized|

Why are we even asking this question now?  Hasn’t cloud been well and truly defined in the scope of transformation? So what more is there to say? Plenty, if you only think of cloud as the destination and not part of the modernisation and transformation journey. A recent article spoke of an organisation that moved [...]

CIC Healthcare Insights: The digital age needs a new set of healthcare leaders

By |2018-04-24T09:45:29+00:0024 April 2018|Analysis, Healthcare|

The word “transformation” has become a buzz word in healthcare. According to the Cambridge Dictionary the noun describes “a complete change in the appearance or character of something or someone, especially so that that thing or person is improved.” The English National Health Service (NHS), which will turn 70 this July, has various attempts of [...]

New markets for two new IBM z14 and LinuxONE mainframes: What’s the appeal?

By |2018-04-16T22:36:21+00:0016 April 2018|Analysis, Mainframe, Vendor Analysis|

Not quite halfway through the two-year IBM z14 lifecycle, the company has announced two new models. These are designed to appeal not just to existing customers but also to new customers as the company targets its biggest year for mainframe sales in over a decade. Yes, that does say over a decade. In reality, CIC [...]

UX Insights: Vendors need ‘Why’ as well as ‘How’

By |2018-04-11T14:03:43+00:0011 April 2018|Analysis, User Experience, Vendor Analysis|

Vendors have embraced the importance of User Experience (UX). Just look at Windows 10, IBM Verse or Android Oreo. It would be unfair to suggest that many did not respect UX before, however in recent years it has come to the fore. More vendors are encouraging their customers to embrace UX and are providing assistance [...]

What’s it going to take to achieve UX maturity?

By |2018-03-22T13:58:19+00:0022 March 2018|Analysis, Vendor Analysis|

In a nutshell - education and evangelism. UserZoom recently held its annual “Better UX” event in London. UserZoom is a vendor that offers a platform for measuring and improving User Experiences through enabling organisations to engage real product users. Since the last event in 2017, UserZoom has acquired UK-based WhatUsersDo. This enhanced its own offering [...]

IBM announces its annual 5 in 5 predictions: But how viable are its bets?

By |2018-03-21T13:51:54+00:0021 March 2018|Analysis, Vendor Analysis|

At IBM THINK 2018 in Las Vegas on 19th March, IBM has highlighted five future technologies it is working on. All of these technologies started life in IBM research labs. It is likely that IBM will seek to commercialise some of these itself and with the help of specialist partners. What is interesting about this [...]

Why mastering the Mainframe is more popular than ever

By |2018-03-21T15:58:46+00:0016 March 2018|Analysis, Education, Mainframe, Software Development|

IBM first launched its Master the Mainframe competition back in 2005. Since then it has rebranded its mainframe division, launched several new models, slashed the price and seen a significant increase in customer purchases. Despite many seeing the mainframe as a legacy form of computing, IBM has managed to reinvent it again and again. Its [...]

Foundations fit for the digital economy

By |2018-03-08T14:42:26+00:008 March 2018|Analysis, Digital Transformation|

“What’s at stake in the digital economy?” Tough question, right? Tough enough to keep you up at night? Maybe not. One thing is for certain, the answer will be different, depending on who you are asking. In truth, there is collective fear across industries of being outsmarted and outplayed by a more nimble, innovative bright [...]