Digital Transformation

British Army digital transformation blues, but it’s not all bad news

By |2018-12-15T13:23:31+00:0014 December 2018|Analysis, Digital Transformation|

Can organisations from across the market landscape learn from the British Army? If the recent travails regarding the latter’s abysmal attempt to automate and improve its recruitment process by shifting it online is anything to go by, I’d say a resounding ‘yes sir!’ The recruitment project, implemented (if that’s the right word) by Capita, is [...]

ServiceNow ‘Walks the Walk’ in healthcare, but can it ‘Talk the Talk’?

By |2018-11-19T13:39:48+00:0019 November 2018|Analysis, Digital Transformation, Healthcare, Vendor Analysis|

Frankfurt, October 2018, and more than 800 attendees are in the auditorium at the start of ServiceNow’s one day summit event. While the summit wasn’t specifically billed as a healthcare event, healthcare is a target market when one considers the customer user stories showcased. Is ServiceNow relevant in the healthcare industry? It is an important [...]

Not a trick question: What is a great Customer Experience?

By |2018-05-30T18:36:42+00:0030 May 2018|Analysis, Digital Transformation, User Experience|

May 2018 saw Adobe Summit come to London - Adobe's annual event where it shows off the latest capabilities within its Experience Cloud. Adobe’s aim is to enable enterprise organisations to create great Customer Experiences (CX), but as they presented their various products, I couldn’t help but feel a disconnect with the experiences I have [...]

What is Cloud in 2018?

By |2018-05-21T11:57:22+00:0021 May 2018|Analysis, Cloud, Digital Transformation, Uncategorized|

Why are we even asking this question now?  Hasn’t cloud been well and truly defined in the scope of transformation? So what more is there to say? Plenty, if you only think of cloud as the destination and not part of the modernisation and transformation journey. A recent article spoke of an organisation that moved [...]

Foundations fit for the digital economy

By |2018-03-08T14:42:26+00:008 March 2018|Analysis, Digital Transformation|

“What’s at stake in the digital economy?” Tough question, right? Tough enough to keep you up at night? Maybe not. One thing is for certain, the answer will be different, depending on who you are asking. In truth, there is collective fear across industries of being outsmarted and outplayed by a more nimble, innovative bright [...]