CIC Healthcare: Better online than waiting in line

By |2019-06-14T19:02:01+00:0014 June 2019|Analysis, Healthcare, User Experience|

University Hospitals Birmingham Trust wants to curb A&E visits and outpatient appointments When all other medical care options have been exhausted, a person can still turn to the Accident and Emergency Department (A&E) for urgent medical attention at any time of the day or night. Tony Blair once described the A&E department as the “shop [...]

CIC Healthcare: Two key talking points to watch out for in 2019

By |2019-03-22T12:58:48+00:0022 March 2019|Analysis, Healthcare|

“Are we seeking to transform or are we just coping?” A poignantly asked question by Christopher J. Ross, CIO Mayo Clinic, in one of the opening keynotes of the 2019 HIMSS conference in Orlando, back in the second week of February. It is a fair question, given the possibilities from digital technologies and communication advances [...]

ServiceNow ‘Walks the Walk’ in healthcare, but can it ‘Talk the Talk’?

By |2018-11-19T13:39:48+00:0019 November 2018|Analysis, Digital Transformation, Healthcare, Vendor Analysis|

Frankfurt, October 2018, and more than 800 attendees are in the auditorium at the start of ServiceNow’s one day summit event. While the summit wasn’t specifically billed as a healthcare event, healthcare is a target market when one considers the customer user stories showcased. Is ServiceNow relevant in the healthcare industry? It is an important [...]

CIC Healthcare Insights: The digital age needs a new set of healthcare leaders

By |2018-04-24T09:45:29+00:0024 April 2018|Analysis, Healthcare|

The word “transformation” has become a buzz word in healthcare. According to the Cambridge Dictionary the noun describes “a complete change in the appearance or character of something or someone, especially so that that thing or person is improved.” The English National Health Service (NHS), which will turn 70 this July, has various attempts of [...]

A reality for Artificial Intelligence (AI) at HIMSS 18

By |2018-03-08T08:08:06+00:007 March 2018|Analysis, Healthcare|

AI’s conundrum: Is it just correlation or cause? We need to know this. If we know what determines a condition, we will be in a better position to treat and prevent sicknesses. But how can we know? By interpreting the increasing body of data, concludes Lynda Chin in her keynote address at the AI and [...]

How Easterseals Bay Area is trailblazing using Salesforce Health Cloud

By |2017-12-07T22:12:05+00:007 December 2017|Analysis, Cloud, Healthcare|

The industry is moving towards an inclusive coordination of all involved in a patient’s health from doctors, nurses, payers, but, also increasingly so, family members. The transition to customer management is needed as it also marks patients coming of age in a digital era. We have seen this transition happening in other industry sectors. Easterseals [...]

Healthcare: How cloud could really take off in Germany

By |2017-09-04T12:08:45+00:004 September 2017|Analysis, Cloud, Country, Healthcare|

The digital transformation of healthcare is a global phenomenon. It is vastly seen as a means to making healthcare delivery more efficient, safer and more encompassing of patient needs as well as their involvement. Nevertheless, some countries are faster at embracing the changes and setting up a more favourable regulatory framework – often linking IT [...]

Sluggish online growth raises questions for GPs servicing NHS England

By |2017-07-27T08:59:22+00:007 July 2017|Analysis, Healthcare|

The results of the NHS England’s latest GP Patient Survey are just out. Jointly published with Ipsos MORI the survey, conducted between January 2017 to March 2017, “provides information on patients’ overall experience of primary care services and their overall experience of accessing these services”. Given the focus on digital transformation we have witnessed in [...]

What Really Matters? HIMSS 2017 Day One Insights

By |2017-02-21T10:08:02+00:0021 February 2017|Analysis, Healthcare|

Data of course! It helps you find new insights but ask relevant questions! At day one of HIMSS the prelude of the show was dedicated to education. I choose the stream on ‘Digital & Personal Connected Health’. And my personal key take-away: It’s all about the data and the way individual patient journeys can be [...]

Homing in on Salesforce’s healthcare capabilities

By |2016-11-29T08:45:02+00:0029 November 2016|Analysis, Healthcare, Vendor Analysis|

When thinking about how to handle customers successfully, Salesforce’s capacities in the field of customer relationship management (CRM) come to mind quickly. CRM has the power to positively transform the customer-client relationship and is seen as a crucial element in establishing long-standing ties between companies and their customers. Although CRM has been applied across various [...]