Telecoms

How digitising customer care can prepare telecom operators for a shifting market

By |2019-04-16T07:59:28+00:0016 April 2019|Analysis, Telecoms, User Experience, Vendor Analysis|

It’s a scenario many people know all too well – trying to find a sensible way through your operator’s online customer care services and eventually giving up and contacting the call centre.  At the call centre, it is clear that there is no integration between the online services and the human ones – after finally [...]

2020 vision: What MWC19 tells us about the year ahead

By |2019-03-22T14:36:30+00:0022 March 2019|Analysis, Mobile, Telecoms|

If hindsight is 20/20 vision, can the melee of announcements and exhibitor displays at this year’s Mobile World Congress provide us with the foresight for the year ahead and what to expect at MWC20? As a conference, Mobile World Congress (MWC) has built a reputation for providing a window on innovation and market direction in [...]

MWC19 Insights PART II: Tech Review

By |2019-03-22T14:17:12+00:0022 March 2019|Analysis, Blockchain, Cloud, Digital Transformation, Mobile, Telecoms|

In Part I of my MWC19 review, I covered the changes to industrial structure, but no review of MWC is complete without one or two tech highlights from the telco side – one of my main professional loves: - Cloud Telco Cloud – finally seeing some statements of the gob-smackingly obvious emerging around the operator [...]

MWC19 Insights Part I: An industry in motion, but where to?

By |2019-03-22T14:18:57+00:0022 March 2019|Analysis, Blockchain, Cloud, Digital Transformation, Internet of Things, Mobile, Telecoms|

I’ve been in the telco industry in various guises for the last 22 years and attended mobile world congress since 2011 and usually I have left vaguely disappointed – this year I left hopeful for the industry – interestingly none of it had anything to do with the major announcements around 5G. Instead, there were [...]