University Hospitals Birmingham Trust wants to curb A&E visits and outpatient appointments When all other medical care options have been exhausted, a person can still turn to the Accident and Emergency Department (A&E) for urgent medical attention at any time of the day or night. Tony Blair once described the A&E department as the “shop [...]
It’s a scenario many people know all too well – trying to find a sensible way through your operator’s online customer care services and eventually giving up and contacting the call centre. At the call centre, it is clear that there is no integration between the online services and the human ones – after finally [...]
Adobe MAX – the creativity conference – left Las Vegas and is now back in LA after a two-year road trip. MAX covers the ever-increasing breadth of Adobe’s Creative Cloud portfolio that includes tools for graphic design, digital design, illustration, photography, film, and more. Aside from stalwarts such as Photoshop, Adobe’s focus is on Adobe [...]
May 2018 saw Adobe Summit come to London - Adobe's annual event where it shows off the latest capabilities within its Experience Cloud. Adobe’s aim is to enable enterprise organisations to create great Customer Experiences (CX), but as they presented their various products, I couldn’t help but feel a disconnect with the experiences I have [...]
Vendors have embraced the importance of User Experience (UX). Just look at Windows 10, IBM Verse or Android Oreo. It would be unfair to suggest that many did not respect UX before, however in recent years it has come to the fore. More vendors are encouraging their customers to embrace UX and are providing assistance [...]
