Vendor Analysis

How digitising customer care can prepare telecom operators for a shifting market

By |2019-04-16T07:59:28+00:0016 April 2019|Analysis, Telecoms, User Experience, Vendor Analysis|

It’s a scenario many people know all too well – trying to find a sensible way through your operator’s online customer care services and eventually giving up and contacting the call centre.  At the call centre, it is clear that there is no integration between the online services and the human ones – after finally [...]

CIC Focus: Is Microsoft’s reality for AI really that different?

By |2019-04-12T18:03:07+00:0012 April 2019|Analysis, Artificial Intelligence, Vendor Analysis|

With the cacophony of announcements around Artificial Intelligence (AI) from many of the leading software vendors, you’d be forgiven for believing that each presents a unique direction to be investigated. The reality though is that while there are clear signs for differentiating focus, the hurdles and barriers for AI are common and the intentions and [...]

Is Juniper back on top with its approach to solving complexity and supporting multi-cloud?

By |2018-12-19T21:56:45+00:0019 December 2018|Analysis, Cloud, Networking, Vendor Analysis|

At Juniper Network’s NXTWORK conference (held in London in late November), CEO Rami Rahim went all in for simplicity. As he put it the objective should be ‘to make networking better’ (rather than ‘making networks work better’). This is both bold and challenging, especially for a company like Juniper which has found itself, by its [...]

ServiceNow ‘Walks the Walk’ in healthcare, but can it ‘Talk the Talk’?

By |2018-11-19T13:39:48+00:0019 November 2018|Analysis, Digital Transformation, Healthcare, Vendor Analysis|

Frankfurt, October 2018, and more than 800 attendees are in the auditorium at the start of ServiceNow’s one day summit event. While the summit wasn’t specifically billed as a healthcare event, healthcare is a target market when one considers the customer user stories showcased. Is ServiceNow relevant in the healthcare industry? It is an important [...]

IBM pays $34 billion for Red Hat

By |2018-10-29T22:07:07+00:0029 October 2018|Acquisition, Analysis, Cloud, Vendor Analysis|

IBM has agreed to pay $34 billion for leading Linux vendor Red Hat. The sum is 70% above the current market cap for Red Hat which, as of Sunday, was just $20.53bn. This is also the biggest acquisition in the history of IBM by a significant margin. The previous record was $5bn for Cognos in 2008. Last [...]

Can Adobe deliver a blockbuster in LA with Adobe XD?

By |2018-10-16T16:40:14+00:0016 October 2018|Analysis, User Experience, Vendor Analysis|

Adobe MAX – the creativity conference – left Las Vegas and is now back in LA after a two-year road trip. MAX covers the ever-increasing breadth of Adobe’s Creative Cloud portfolio that includes tools for graphic design, digital design, illustration, photography, film, and more. Aside from stalwarts such as Photoshop, Adobe’s focus is on Adobe [...]

Storage revamp: IBM responds to multi-cloud users

By |2018-09-25T00:03:44+00:0025 September 2018|Analysis, Cloud, Storage, Vendor Analysis|

Organisations are increasingly moving their computing and storage needs to the cloud. The latter is a challenge. Regulators are adding new controls around privacy and data sovereignty. This is one of the reasons why some companies have kept their storage onsite rather than take advantage of the lower prices and greater availability that cloud offers. [...]

New markets for two new IBM z14 and LinuxONE mainframes: What’s the appeal?

By |2018-04-16T22:36:21+00:0016 April 2018|Analysis, Mainframe, Vendor Analysis|

Not quite halfway through the two-year IBM z14 lifecycle, the company has announced two new models. These are designed to appeal not just to existing customers but also to new customers as the company targets its biggest year for mainframe sales in over a decade. Yes, that does say over a decade. In reality, CIC [...]

UX Insights: Vendors need ‘Why’ as well as ‘How’

By |2018-04-11T14:03:43+00:0011 April 2018|Analysis, User Experience, Vendor Analysis|

Vendors have embraced the importance of User Experience (UX). Just look at Windows 10, IBM Verse or Android Oreo. It would be unfair to suggest that many did not respect UX before, however in recent years it has come to the fore. More vendors are encouraging their customers to embrace UX and are providing assistance [...]

What’s it going to take to achieve UX maturity?

By |2018-03-22T13:58:19+00:0022 March 2018|Analysis, Vendor Analysis|

In a nutshell - education and evangelism. UserZoom recently held its annual “Better UX” event in London. UserZoom is a vendor that offers a platform for measuring and improving User Experiences through enabling organisations to engage real product users. Since the last event in 2017, UserZoom has acquired UK-based WhatUsersDo. This enhanced its own offering [...]