How does Healthcare Transformation happen?
Easterseals Bay Area (ESBA) knows how to transform a highly manual, paper-based healthcare organisation into an agile, data-driven enterprise, supported by a HIPAA compliant integrated cloud-based infrastructure, to drive efficiency and effectiveness in service delivery to patients and their families.
The results have led the company to transform from a pure provider of behavioral health services to people with disabilities and their families into a founding member of one of the largest behavioral health networks in the U.S.
This case study provides both a business and technical blueprint for the efficient and effective network management of distributed services and providers, within a healthcare environment, using the core Salesforce platform and, in particular, Salesforce Health Cloud.
