This bundle contains two important briefing reports:
“Pretty doesn’t make well-designed”: This is the second part of CIC’s interview with Tessa Souhoka, a healthcare designer, which identifies the practices and strategies that will shape and deliver good UX in healthcare. The answers highlight how UX plays a crucial role in optimising the patient journey and has a significant impact on any return on investment (ROI) proof points. There are many factors that make a difference in delivering strong UX in healthcare. CIC’s analysis concludes with what must change to ensure better UX in healthcare.
(Read also the first part of CIC’s interview with Tessa Souhoka, which focuses on understanding the nature of UX, its awareness within the healthcare sector and what matters in practice.)
‘CIC Healthcare: UX in healthcare – a CIC Journey Planner’: Healthcare products must be tested on patients and other end users as part of their approval process to ensure that they work and are safe. So why too often is the user experience so poorly delivered? In this brief, CIC offers guidance on what to look out for when incorporating UX thinking in the design of a healthcare offering. The report specifically highlights the scientific insights into applying UX in the healthcare field and the best practices for applying it in the design process of a healthcare product or solution.