There is no doubt that User Experience (UX) has become a critical concern for those that procure and develop software. BMC, a leading global IT vendor, began its UX journey almost 5 years ago. Its journey has lesson for all enterprises. This report specifically highlights a number of important considerations:

  • Driving Business Value
  • Driving Broader Business Modernisation
  • UX for managing risks
  • Design and development
  • Industrialising UX for scale
  • A path for enterprise to follow
  • A UX checklist to guide others in their journey.