There is no doubt that User Experience (UX) has become a critical concern for those that procure and develop software. BMC, a leading global IT vendor, began its UX journey almost 5 years ago. Its journey has lesson for all enterprises. This report specifically highlights a number of important considerations:
- Driving Business Value
- Driving Broader Business Modernisation
- UX for managing risks
- Design and development
- Industrialising UX for scale
- A path for enterprise to follow
- A UX checklist to guide others in their journey.