Cloud

  • Harnessing AI engagement effectively for business and operational gain

    IBM, through the capabilities of its Watson cognitive technology services, is enabling a powerful and more effective and productive Interactive Voice Response (IVR) system that can be easily implemented with existing investments in software development skillsets. In this briefing report, CIC explores the business and operational advantages that IBM Voice Gateway offers, particularly in addressing the skills challenge faced by organisation looking to support some of the latest technological advances impacting the digital landscape. We draw from research studies conducted into the support for key digital technologies across various industry sectors and the opportunities, goals and challenges expected from their use. With insights into proof of concepts conducted by independent software vendors (ISVs) and the market dynamics of contact/call centres, this report will identify vital differentiators to current IVR systems, showcase established use case scenarios and outline important usage considerations. Other points highlighted:
    • Getting to grips with the Artificial Intelligence hubris underpinning the digital economy with a spotlight on the cognitive reboot for telephony.
    • CIC Journey Planner for IBM Voice Gateway and an ISV user profile
  • The last few years have given us mobile, cloud computing , Internet of Things (IoT) and so on. Each of these comes with a wealth of languages, platforms, tools and more. While organisations are caught up in the frenzy to not be left behind (and get disrupted), choices are being made today that may have implications for many years to come. In this CIC report based on an independent study conducted on the drivers for adopting application programming technologies and models, we identify the following:
    • 7 trending dynamics in app development and delivery
    • The App Development choices shaping the app market
    • The criteria for what makes a language popular and ripe for adoption
    In short, our briefing note highlights the main criteria that should be considered when making, what could turn out to be important strategic decisions. This paper was authored on an independent basis by the analyst team at Creative Intellect Consulting, with sponsorship from IBM Mobile. The content is based on industry intelligence gathered and analysed by the authors and does not necessarily reflect the views of the sponsor.  
  • In today’s IT infrastructure landscape and operating climate there are key technology and processing trends that established runtime platforms must evolve to meet the new digital demands. This report summarises the main trends and practices impacting the application server estate. We recommend this briefing note as a companion to CIC’s report on Galvanising and supporting hybrid cloud delivery.
  • The use of cloud-based services and operations and wider support for cloud deployments is a growing reality. This is true even amongst those organisations committed to maintaining a level of support for non-cloud based workloads. Crucially, cloud underpins many of the technologies spearheading the digital economy. Across industries and markets, many also see it as a fundamental component for digital transformation. This report investigates the dynamics of the cloud market and profiles technologies that leverage cloud to enable new innovations and opportunities and improve business and operational output. Specifically, the report:
    • Identifies the mix of workload scenarios that are being adopted in hybrid environments, that support cloud services and on-premises IT infrastructure
    • Offers guide points and step directions for those who have already, or are looking to, invest in WebSphere Application Server technology, so that they are better equipped to start their use of cloud computing
    • Highlights the new features within WebSphere V9
    This paper was authored on an independent basis by the analyst team at Creative Intellect Consulting, with sponsorship from IBM. The content is based on industry intelligence gathered and analysed by the authors and does not necessarily reflect the views of the sponsor.
  • We know that most organisations are either at the very start of their journey to cloud or have not begun. Amazon Web Services (AWS) has long been the leader in the cloud market. Its lead in terms of market share may differ, depending on how figures are calculated, but its lead in other key areas is unquestionable. These include heritage (10+ years makes it the oldest cloud vendor), number of services, high profile successful customers, and perhaps most importantly, thought leadership. With so many capabilities, the key for AWS and customers is in understanding where such breadth has value and where depth in capability is important. This report serves to help those looking to navigate the breadth of potential and value from the AWS cloud stack.
  • What makes a successful mobile app? Successful mobile app development requires the right support network, design approach, and tooling and processes arsenal. However, there are certain key elements that make a successful mobile app. User experience is critical and goes beyond purely focusing on the visual interface. It must:
    • Meet users’ needs and deliver services that leverage the convenience of mobile
    • Deliver services securely and support secure and authorised interactions
    • Prioritise high performance and usability
    • Adapt to the user’s behaviour
    • Keep the app simple, accessible and o er easy navigation
    • Seamlessly incorporate relevant data held in other systems
    • Adapt content and capabilities to mobile and for di erent types of devices
  • Like a high stakes gambler on a roll, IBM is strengthening its investment in cloud computing by injecting US$1.2bn into facilities and software. Just a couple of years ago, building datacentres was seen as a route to self-destruction. IBM has now decided to reverse that trend by commissioning 15 new datacentres, none of which will replace an existing facility. What has changed?
  • The podcast discussion looked to understand some of the architectural challenges of moving to the cloud, and to identify important considerations for ensuring a smooth transition and obtaining the right support. Scroll down for more details. Add to cart to download or play here.
  • IBM hosted a Cloud Day event in Dublin at the end of October 2010. This Creative Intellect Consulting “Shorts” Report summarises our key opinions as a result of that briefing as well as subsequent Cloud announcements and insights from IBM.
  • In this report from our Creative Shorts series on Application Lifecycle Management, we suggest principles for Cloud development and lifecycle management that will ensure maximum benefits for multiple Cloud computing models.
  • As we have begun to closely define the technologies that make up Cloud computing, the overuse of the phrase is causing confusion and no where moreso than in the crucial area of security in the Cloud. This reports examines what it really means in detail.
  • This report accompanies the Creative Intellect Consulting Software Development, Delivery, and Lifecycle Management podcast on “Cloud development and delivery realities: Architectural pitfalls to avoid.” We asked how to do it. This report summarizes the key points raised during the podcast discussion as well as the main best practice guidelines identified. The podcast audio can be accessed at www.creativeintellectuk.com.
  • In October 2010, IBM announced a raft of new products that will support the IBM Cloud platform. These ranged from planning and preparation to application delivery, management tools to new Cloud-based solutions. IBM made its first serious Cloud announcements in June 2009 as part of the Smart Business branding. Since then it has had two major announcements of new technologies, each one designed to address a particular implementation or task that IBM believes its customers want. October 2010's announcements are the third major update to IBM's Cloud strategy and product portfolio. In this report we examine the impact these Cloud announcements will have and the potential for IBM and its community going forward into 2011.