Briefing Notes

Briefing Notes are summary pieces that outline the CIC viewpoint on a given topic.

  • Summary points
    • CIC believes that there is no clear and focused definition of IoT, but instead it is a loose term that can be applied in any scenario where hardware devices are connected, directly or indirectly, to the internet.
    • Greater accessibility of hardware will help to further the type of entrepreneurial activity that we’ve seen in recent years in software. The type of small, innovative and agile start-ups that have seen rapid growth in recent years will be able to embrace ideas that involve hardware as well as software.
    • A key differentiator for IoT today and the connected devices world that has existed before is the high availability and low cost of “things” and the Internet based services that they can connect to, combined with more open technology (such as HTTP or MQTT).
  • Summary points

    • Mobile Commerce is growing but numerous studies show challenges to mass market penetration. Primarily concerns about security and usability, the latter due to the difficulties of data entry on small devices.
    • Mobile Wallets present opportunities to address the main customer concerns. Wallets, such as those by PayPal, Apple and Google, provide added security and make mobile transactions quick and easy.
    • Customers do not trust many of the current Mobile Wallet providers as they are associated with questionable data policies or previous data loss stories. This presents an opportunity for the brands that people do trust such as banks.
    • Customers are more demanding with respect to mobile commerce compared to ecommerce and so the success of any solution will come down to implementation. The one that customers find easiest and trust the most will most likely win.
  • Summary Points

    • SMARTEX IOTA is an industry based community forum for the smart technology sector
    • 7 core themes typify many of the issues underpinning IoT today, with security being the top concern
    • IoT is a double edged sword that offers significant gains on the one hand, but creates major impacts on the other
    • CEOs are fearful of taking the huge risks of reengineering their businesses, without fully understanding where the return on investment (ROI) will be
    • Data privacy and other regulations offer opportunities as well as compliance
  • The Digital Agenda in the Healthcare Industry: 10 points of focus briefing note lays down ten constituents of a digital agenda in healthcare. Crucially, the briefing note offers directions for developing strategies for providers and users and a CIC Journey Planner for implementation. The briefing note serves as the framework for CIC’s research in the healthcare market. Our investigations are underpinned by CIC’s domain expertise in: ·       Cloud: Leveraging the flexibility and elasticity of public, private and hybrid cloud computing models to drive efficiency and improve capacity. ·       Mobile: Tomorrow's most successful and effective organisations are embracing mobile transformation today. ·       Security: Data and network breaches are becoming the single biggest threat to the modern organisation. ·       Internet of Things (IoT) and Infrastructure Systems: From consumer products to industry solutions, IoT is enabling new competences and impacting individuals and organisations. ·       Developer-Operations (DevOps) and Agile practices: Clients expect more and faster delivery, so changing and controlling the speed and pace of delivery is vital to user satisfaction. ·       Digital Experience: Creating great engagement and experiences for users is what separates the best and most effective providers from the rest. ·       Analytics: Paperless healthcare delivery unleashes massive amounts of digital information, creating the need for data management tools such as analytics to improve care outcomes.
  • What makes a successful mobile app? Successful mobile app development requires the right support network, design approach, and tooling and processes arsenal. However, there are certain key elements that make a successful mobile app. User experience is critical and goes beyond purely focusing on the visual interface. It must:
    • Meet users’ needs and deliver services that leverage the convenience of mobile
    • Deliver services securely and support secure and authorised interactions
    • Prioritise high performance and usability
    • Adapt to the user’s behaviour
    • Keep the app simple, accessible and o er easy navigation
    • Seamlessly incorporate relevant data held in other systems
    • Adapt content and capabilities to mobile and for di erent types of devices
  • What happens when a trained healthcare provider comes face to face with a life-threatening condition in her personal life? In the case of translational neuroscientist Mylea Charvat Ph.D., her husband’s near fatal motorbike accident changed everything, from her outlook on life, her perspective on healthcare delivery, to her career. The search for a cure and rehabilitation for her husband made her look at the way healthcare is administered with altered eyes. With a Ph.D. in clinical psychology from Palo Alto University and a Ph.D. fellowship at Stanford School of Medicine, she ultimately decided to give up her white coat for good, and put her expertise to use as an entrepreneur in the clinical domain instead.
  • User eXperience (UX) is not just for consumer applications, such as those available through the various app stores (e.g. iTunes, Google Play etc.), but for business applications as well. What vendors have learned, and their customers are discovering, is that better experiences lead to better business outcomes, as well as those of the user’s too. Good UX, in other words, leads to measurable business benefits. However, it is a common misconception that a great User Interface (UI) means a great UX. The reality is that one can still create a poor UX using a great UI. In this article we investigate whether Salesforce’s Lightning, the company’s collection of components, tools and technologies that underpin the UI upgrade of its platform, is a force for UX. Readers will learn the three ways to create better user experiences with Salesforce Lightning.
  • Overcoming the challenges of clinical trial using big data technology is achieved by Swiss software solutions vendor Clinerion. With a mission to improve the efficiency and quality of the traditional patient recruitment process, the company looks to deliver a viable and effective automated patient recruitment solution. Clinerion’s Patient Recruitment System (PRS) facilitates the electronic selection of trial sites and the recruitment of patients, by screening hospital patient data in real-time. This briefing note includes:
    • Making a case for PRS: the art of balancing clinical trials with business needs
    • Clinerion’s PRS model explained, its features and how it will work for organisations
    • Proven benefits for hospitals using PRS
  • What does 2017 and beyond hold for healthcare?

    In this report, CIC’s Principal Healthcare Analyst, Cornelia Wels-Maug, reviews insights from the leading conferences in the healthcare space in 2016 to shine a spotlight on the trajectory of the healthcare industry as it seeks to embrace digital technologies to progress its ability to deliver patient centred care fit for the 21st century. Read this report to learn more about the important questions being asked with respect to the digital landscape the healthcare industry must navigate if it is to both maximise and optimise the advantages from the latest technology trends.
  • We know that most organisations are either at the very start of their journey to cloud or have not begun. Amazon Web Services (AWS) has long been the leader in the cloud market. Its lead in terms of market share may differ, depending on how figures are calculated, but its lead in other key areas is unquestionable. These include heritage (10+ years makes it the oldest cloud vendor), number of services, high profile successful customers, and perhaps most importantly, thought leadership. With so many capabilities, the key for AWS and customers is in understanding where such breadth has value and where depth in capability is important. This report serves to help those looking to navigate the breadth of potential and value from the AWS cloud stack.
  • In today’s IT infrastructure landscape and operating climate there are key technology and processing trends that established runtime platforms must evolve to meet the new digital demands. This report summarises the main trends and practices impacting the application server estate. We recommend this briefing note as a companion to CIC’s report on Galvanising and supporting hybrid cloud delivery.
  • The last few years have given us mobile, cloud computing , Internet of Things (IoT) and so on. Each of these comes with a wealth of languages, platforms, tools and more. While organisations are caught up in the frenzy to not be left behind (and get disrupted), choices are being made today that may have implications for many years to come. In this CIC report based on an independent study conducted on the drivers for adopting application programming technologies and models, we identify the following:
    • 7 trending dynamics in app development and delivery
    • The App Development choices shaping the app market
    • The criteria for what makes a language popular and ripe for adoption
    In short, our briefing note highlights the main criteria that should be considered when making, what could turn out to be important strategic decisions. This paper was authored on an independent basis by the analyst team at Creative Intellect Consulting, with sponsorship from IBM Mobile. The content is based on industry intelligence gathered and analysed by the authors and does not necessarily reflect the views of the sponsor.  
  • Harnessing AI engagement effectively for business and operational gain

    IBM, through the capabilities of its Watson cognitive technology services, is enabling a powerful and more effective and productive Interactive Voice Response (IVR) system that can be easily implemented with existing investments in software development skillsets. In this briefing report, CIC explores the business and operational advantages that IBM Voice Gateway offers, particularly in addressing the skills challenge faced by organisation looking to support some of the latest technological advances impacting the digital landscape. We draw from research studies conducted into the support for key digital technologies across various industry sectors and the opportunities, goals and challenges expected from their use. With insights into proof of concepts conducted by independent software vendors (ISVs) and the market dynamics of contact/call centres, this report will identify vital differentiators to current IVR systems, showcase established use case scenarios and outline important usage considerations. Other points highlighted:
    • Getting to grips with the Artificial Intelligence hubris underpinning the digital economy with a spotlight on the cognitive reboot for telephony.
    • CIC Journey Planner for IBM Voice Gateway and an ISV user profile
  • Battle lines drawn between IBM and Intel processors

    Battle lines are being drawn between IBM and Intel as their processors – POWER and Xeon respectively fight it out to deliver the system interfaces and performance speed to support the next generation operational workloads. Where does each stand and how will their respective footprint in the wider ecosystem influence their hand? Find out what are the new speed differentiators and versatile workhorses powering the compute engines. As a buyer, what choices can and should you make?
  • Despite the hype and noise, Distributed Ledger Technology (DLT) and Blockchains  hold great promise in healthcare if executed correctly.  And there lies the challenge…’If done correctly!’ This CIC report sees Dr Robert M. Learney, a qualified doctor who studied medicine at Oxford University present the operational opportunities that blockchain and DLT could deliver to the healthcare ecosystem. Many will want and need to understand what is practical and how such technologies can address the demands and changing dynamics of the healthcare stakeholder community. Important questions such as how DLT and blockchains can advance and secure engagements and interactions within national and global healthcare networks. Specifically, CIC’s report offers insights into how DLT and Blockchains can be used to break walls between data silos and offer new ways for standardising healthcare data. Readers will be left with a number of take-away points that they can use to learn from what is promised by distributed ledger technology in healthcare and what has emerged so far.
  • Sale!
    The primary success of DevOps has been in helping to break down the barriers between development and operations. In and of itself, this is a significant bonus. In reality though, DevOps is a collective term and home for several foundational changes and a broader set of characteristics that have helped this happen. This CIC report outlines what they are and offers insights into the trajectory for DevOps: NoOps or Product teams? While DevOps signifies a much welcomed need for change, CIC’s attendance at Jenkins World 2017 offers a perspective on its maturity. Readers will learn the potential of a broader role for DevOps within the rest of the organisation.
  • With IBM’s launch of its POWER9 server, targeting cognitive and Artificial Intelligence (AI), on 5th December 2017, CIC’s briefing note looks at the core features being promoted to support cognitive workloads. Has the launch been worth the wait? Readers will find out what choices it offers customers.
  • For healthcare organisations looking to transform their operations with an ICT infrastructure that leverages digital technologies to the full, a major challenge is knowing where to start: “You don’t know what you don’t know”. To build out from infrastructure that is already in place so that it is fit for purpose for the digital future, there are important questions to be asked: How does one characterise the necessary supporting infrastructure for connected healthcare? How do you enable any healthcare entity to assess what they have in place to help them understand both their current position, and the journey they need to go on to reach where they want to be? What is the security posture that is need versus the security reality? In the first of a series, this report looks to provide answers that will enable a clear understanding of the infrastructure that is required to deliver a higher level of patient experience, improved clinical quality and more productive services. Specifically it showcases:
    • The promise of connected healthcare
    • The key technologies and trends driving healthcare transformation
    • The critical tenets for a network infrastructure able to deliver IoT and connected healthcare
    • Where to start
    • Cisco’s approach and solution stack
    Related Reports To learn more about connected healthcare and Cisco’s offerings in this area, please see the other reports in this series: Download an infographic overview to the whole series.