Briefing Notes

  • In this second interview with Tessa Souhoka, a healthcare designer, CIC identifies the practices and strategies that will shape and deliver good UX in healthcare. This report is bundled with ‘CIC Healthcare: UX in healthcare - a CIC Journey Planner’ for those looking for guidance on what to look out for when looking to incorporate UX thinking in the design of a healthcare offering.  
  • In today’s IT infrastructure landscape and operating climate there are key technology and processing trends that established runtime platforms must evolve to meet the new digital demands. This report summarises the main trends and practices impacting the application server estate. We recommend this briefing note as a companion to CIC’s report on Galvanising and supporting hybrid cloud delivery.
  • We know that most organisations are either at the very start of their journey to cloud or have not begun. Amazon Web Services (AWS) has long been the leader in the cloud market. Its lead in terms of market share may differ, depending on how figures are calculated, but its lead in other key areas is unquestionable. These include heritage (10+ years makes it the oldest cloud vendor), number of services, high profile successful customers, and perhaps most importantly, thought leadership. With so many capabilities, the key for AWS and customers is in understanding where such breadth has value and where depth in capability is important. This report serves to help those looking to navigate the breadth of potential and value from the AWS cloud stack.
  • Guidance for People, Processes and Tools

    Banks are, in many respects, like any other enterprise and so the need for change is driven by the same requirements, such as speed and experiences that can drive down costs and improve productivity and competitiveness. Specifically, this report looks to provide insights into:
    • How DevOps can close the gap between new entrants and the incumbents in the financial industry
    • What needs to be achieved that will allow banks to be successful in the digital economy
    • The strategies that financial services organisations are pursuing along with the capabilities that will be enabled
    • What it takes to establish an environment for DevOps
    • A framework foundation for enterprise DevOps and 10 rules of engagement for DevOps in practice
  • Identifying the impact and returns for all sectors

    To remain viable, it is essential that organisations of all sizes and industries find a way to leverage the digital economy. This report outlines the key role that DevOps plays in enabling successful participation in the digital economy and what it offers to any business at three key levels:
    • the organisational level
    • the business frontline
    • those responsible for the IT function of software creation and running and management of the supporting IT infrastructure
    The report also looks to provide insights into the following specifics:
    • Key characteristics of market disruptors
    • Defining DevOps value to Digital Transformation
    • Practices that are paving the way for DevOps
    • The futility facing organisations
    • 3 important business gains that an IT organisation succeeding in DevOps can deliver
  • What does 2017 and beyond hold for healthcare?

    In this report, CIC’s Principal Healthcare Analyst, Cornelia Wels-Maug, reviews insights from the leading conferences in the healthcare space in 2016 to shine a spotlight on the trajectory of the healthcare industry as it seeks to embrace digital technologies to progress its ability to deliver patient centred care fit for the 21st century. Read this report to learn more about the important questions being asked with respect to the digital landscape the healthcare industry must navigate if it is to both maximise and optimise the advantages from the latest technology trends.
  • Overcoming the challenges of clinical trial using big data technology is achieved by Swiss software solutions vendor Clinerion. With a mission to improve the efficiency and quality of the traditional patient recruitment process, the company looks to deliver a viable and effective automated patient recruitment solution. Clinerion’s Patient Recruitment System (PRS) facilitates the electronic selection of trial sites and the recruitment of patients, by screening hospital patient data in real-time. This briefing note includes:
    • Making a case for PRS: the art of balancing clinical trials with business needs
    • Clinerion’s PRS model explained, its features and how it will work for organisations
    • Proven benefits for hospitals using PRS
  • User eXperience (UX) is not just for consumer applications, such as those available through the various app stores (e.g. iTunes, Google Play etc.), but for business applications as well. What vendors have learned, and their customers are discovering, is that better experiences lead to better business outcomes, as well as those of the user’s too. Good UX, in other words, leads to measurable business benefits. However, it is a common misconception that a great User Interface (UI) means a great UX. The reality is that one can still create a poor UX using a great UI. In this article we investigate whether Salesforce’s Lightning, the company’s collection of components, tools and technologies that underpin the UI upgrade of its platform, is a force for UX. Readers will learn the three ways to create better user experiences with Salesforce Lightning.
  • Having visited several healthcare IT events over the first half of 2016 in the US and Europe, Creative Intellect has noticed that, by and large, discussions among stakeholders circle around a number of similar topics such as connecting healthcare experience for better patient outcomes. More connecting topics are covered in our briefing note. However, the debates on both sides of the Atlantic reflect the different levels of maturity of IT adoption within the different national healthcare markets. In CIC’s Healthcare Update Briefing Note we outline a number of important insights and steps for the European Healthcare industry. Specifically we shine a spotlight on:
    • The common discussion points amongst Healthcare stakeholders
    • Where the US is showing leadership
    • The leadership required for digital healthcare transformation
    • A three point master class for European Healthcare.
  • What happens when a trained healthcare provider comes face to face with a life-threatening condition in her personal life? In the case of translational neuroscientist Mylea Charvat Ph.D., her husband’s near fatal motorbike accident changed everything, from her outlook on life, her perspective on healthcare delivery, to her career. The search for a cure and rehabilitation for her husband made her look at the way healthcare is administered with altered eyes. With a Ph.D. in clinical psychology from Palo Alto University and a Ph.D. fellowship at Stanford School of Medicine, she ultimately decided to give up her white coat for good, and put her expertise to use as an entrepreneur in the clinical domain instead.
  • What makes a successful mobile app? Successful mobile app development requires the right support network, design approach, and tooling and processes arsenal. However, there are certain key elements that make a successful mobile app. User experience is critical and goes beyond purely focusing on the visual interface. It must:
    • Meet users’ needs and deliver services that leverage the convenience of mobile
    • Deliver services securely and support secure and authorised interactions
    • Prioritise high performance and usability
    • Adapt to the user’s behaviour
    • Keep the app simple, accessible and o er easy navigation
    • Seamlessly incorporate relevant data held in other systems
    • Adapt content and capabilities to mobile and for di erent types of devices
  • The Digital Agenda in the Healthcare Industry: 10 points of focus briefing note lays down ten constituents of a digital agenda in healthcare. Crucially, the briefing note offers directions for developing strategies for providers and users and a CIC Journey Planner for implementation. The briefing note serves as the framework for CIC’s research in the healthcare market. Our investigations are underpinned by CIC’s domain expertise in: ·       Cloud: Leveraging the flexibility and elasticity of public, private and hybrid cloud computing models to drive efficiency and improve capacity. ·       Mobile: Tomorrow's most successful and effective organisations are embracing mobile transformation today. ·       Security: Data and network breaches are becoming the single biggest threat to the modern organisation. ·       Internet of Things (IoT) and Infrastructure Systems: From consumer products to industry solutions, IoT is enabling new competences and impacting individuals and organisations. ·       Developer-Operations (DevOps) and Agile practices: Clients expect more and faster delivery, so changing and controlling the speed and pace of delivery is vital to user satisfaction. ·       Digital Experience: Creating great engagement and experiences for users is what separates the best and most effective providers from the rest. ·       Analytics: Paperless healthcare delivery unleashes massive amounts of digital information, creating the need for data management tools such as analytics to improve care outcomes.
  • Summary Points

    • SMARTEX IOTA is an industry based community forum for the smart technology sector
    • 7 core themes typify many of the issues underpinning IoT today, with security being the top concern
    • IoT is a double edged sword that offers significant gains on the one hand, but creates major impacts on the other
    • CEOs are fearful of taking the huge risks of reengineering their businesses, without fully understanding where the return on investment (ROI) will be
    • Data privacy and other regulations offer opportunities as well as compliance
  • Summary points

    • Mobile Commerce is growing but numerous studies show challenges to mass market penetration. Primarily concerns about security and usability, the latter due to the difficulties of data entry on small devices.
    • Mobile Wallets present opportunities to address the main customer concerns. Wallets, such as those by PayPal, Apple and Google, provide added security and make mobile transactions quick and easy.
    • Customers do not trust many of the current Mobile Wallet providers as they are associated with questionable data policies or previous data loss stories. This presents an opportunity for the brands that people do trust such as banks.
    • Customers are more demanding with respect to mobile commerce compared to ecommerce and so the success of any solution will come down to implementation. The one that customers find easiest and trust the most will most likely win.
  • Summary points
    • CIC believes that there is no clear and focused definition of IoT, but instead it is a loose term that can be applied in any scenario where hardware devices are connected, directly or indirectly, to the internet.
    • Greater accessibility of hardware will help to further the type of entrepreneurial activity that we’ve seen in recent years in software. The type of small, innovative and agile start-ups that have seen rapid growth in recent years will be able to embrace ideas that involve hardware as well as software.
    • A key differentiator for IoT today and the connected devices world that has existed before is the high availability and low cost of “things” and the Internet based services that they can connect to, combined with more open technology (such as HTTP or MQTT).