Briefing Notes

  • Summary Points

    • SMARTEX IOTA is an industry based community forum for the smart technology sector
    • 7 core themes typify many of the issues underpinning IoT today, with security being the top concern
    • IoT is a double edged sword that offers significant gains on the one hand, but creates major impacts on the other
    • CEOs are fearful of taking the huge risks of reengineering their businesses, without fully understanding where the return on investment (ROI) will be
    • Data privacy and other regulations offer opportunities as well as compliance
  • The promise of low-code, or even no-code, environments has been around for over three decades. While there have been challenges over that period on its adaption, the demand today for software from business units has outstripped the ability for IT departments to deliver. As a result Low-Code tools and strategies has broaden the development tool to meet the demands for new application quickly a backing vogue. This Briefing note highlights how OutSystems is proving and meeting market demands , specifically it covers:
    • OutSystems’ Low-code differentiation
    • An integration strategy for speeding up app delivery
    • Opportunities for embracing key future technology trends
    • How to build a skilled community
    • The key to sustainable business
    • Plus point for customer choice
  • In this second interview with Tessa Souhoka, a healthcare designer, CIC identifies the practices and strategies that will shape and deliver good UX in healthcare. This report is bundled with ‘CIC Healthcare: UX in healthcare - a CIC Journey Planner’ for those looking for guidance on what to look out for when looking to incorporate UX thinking in the design of a healthcare offering.  
  • Patients drive the connected healthcare agenda. They demand easier, faster and more flexible access to services, as well as a more personalized experience and, of course, better health outcomes. In response to this – alongside inefficient processes and increased security concerns – healthcare organizations need to look to invest in new technology based solutions to help transform patient experiences, helping to build trust and confidence, and positively impact patient outcomes. In order to maximize the opportunities and benefits from this connected healthcare strategy, new applications and solutions need to be underpinned by a robust, scalable and secure network infrastructure. The fourth in a series of reports that address the infrastructure opportunities for each of these areas, this report outlines the role of the network in progressing the patient experience through connected healthcare. Specifically it focuses on:
    • Patient engagement trends and experience strategies inside a healthcare
    • Important network features for improved patient experiences
    • Cisco’s approach and solution stack
    Related Reports To learn more about connected healthcare and Cisco’s offerings in this area, please see the other reports in this series: Download an infographic overview to the whole series.
  • What happens when a trained healthcare provider comes face to face with a life-threatening condition in her personal life? In the case of translational neuroscientist Mylea Charvat Ph.D., her husband’s near fatal motorbike accident changed everything, from her outlook on life, her perspective on healthcare delivery, to her career. The search for a cure and rehabilitation for her husband made her look at the way healthcare is administered with altered eyes. With a Ph.D. in clinical psychology from Palo Alto University and a Ph.D. fellowship at Stanford School of Medicine, she ultimately decided to give up her white coat for good, and put her expertise to use as an entrepreneur in the clinical domain instead.
  • Security – along with data privacy and protection – is sacrosanct in healthcare and is the basis of trust in administering clinical services. Much is at stake when a cyber-attack occurs: foremost patients’ lives and a hospital’s reputation, but also legal and financial repercussions. For healthcare organizations to take full advantage of digital technologies and services, and, to securely support the exponential growth of IoT devices, the right kind of ICT infrastructure is vital. In this report that is related to CIC’s insights into the network foundations for IoT and connected healthcare,  we specifically look to:
    • Identifying how Cybercrime is the flip side of digitisation
    • The implications of a security failure to healthcare
    • The requirements of a secure, connected healthcare infrastructure
    • The importance of encryption
    • Cisco’s security strategy for connected healthcare
    Related Reports To learn more about connected healthcare and Cisco’s offerings in this area, please see the other reports in this series: Download an infographic overview to the whole series.
  • In today’s IT infrastructure landscape and operating climate there are key technology and processing trends that established runtime platforms must evolve to meet the new digital demands. This report summarises the main trends and practices impacting the application server estate. We recommend this briefing note as a companion to CIC’s report on Galvanising and supporting hybrid cloud delivery.
  • Healthcare professionals need to be able to make better decisions quicker so as to both treat patients sooner and work more efficiently to address these challenges. Technology offers exciting opportunities for modern healthcare, with new applications and devices that empower healthcare professionals in ways that speed up diagnosis and treatment and improve patient outcomes. Communication Technology (ICT) infrastructure and services can help revolutionize multiple spheres of operations, clinical workflows and patient experiences and engagement. The third in a series of reports that address the infrastructure opportunities for each of these areas, this report outlines the role of the network in streamlining clinical experiences for connected healthcare. Specifically it addresses:
    • The new clinical experiences that are transforming healthcare
    • The infrastructure components that are crucial for taking advantage of the new technologies
    • Cisco’s approach and solution stack
    Related Reports To learn more about connected healthcare and Cisco’s offerings in this area, please see the other reports in this series: Download an infographic overview to the whole series.
  • The Digital Agenda in the Healthcare Industry: 10 points of focus briefing note lays down ten constituents of a digital agenda in healthcare. Crucially, the briefing note offers directions for developing strategies for providers and users and a CIC Journey Planner for implementation. The briefing note serves as the framework for CIC’s research in the healthcare market. Our investigations are underpinned by CIC’s domain expertise in: ·       Cloud: Leveraging the flexibility and elasticity of public, private and hybrid cloud computing models to drive efficiency and improve capacity. ·       Mobile: Tomorrow's most successful and effective organisations are embracing mobile transformation today. ·       Security: Data and network breaches are becoming the single biggest threat to the modern organisation. ·       Internet of Things (IoT) and Infrastructure Systems: From consumer products to industry solutions, IoT is enabling new competences and impacting individuals and organisations. ·       Developer-Operations (DevOps) and Agile practices: Clients expect more and faster delivery, so changing and controlling the speed and pace of delivery is vital to user satisfaction. ·       Digital Experience: Creating great engagement and experiences for users is what separates the best and most effective providers from the rest. ·       Analytics: Paperless healthcare delivery unleashes massive amounts of digital information, creating the need for data management tools such as analytics to improve care outcomes.
  • Identifying the impact and returns for all sectors

    To remain viable, it is essential that organisations of all sizes and industries find a way to leverage the digital economy. This report outlines the key role that DevOps plays in enabling successful participation in the digital economy and what it offers to any business at three key levels:
    • the organisational level
    • the business frontline
    • those responsible for the IT function of software creation and running and management of the supporting IT infrastructure
    The report also looks to provide insights into the following specifics:
    • Key characteristics of market disruptors
    • Defining DevOps value to Digital Transformation
    • Practices that are paving the way for DevOps
    • The futility facing organisations
    • 3 important business gains that an IT organisation succeeding in DevOps can deliver
  • For healthcare organisations looking to transform their operations with an ICT infrastructure that leverages digital technologies to the full, a major challenge is knowing where to start: “You don’t know what you don’t know”. To build out from infrastructure that is already in place so that it is fit for purpose for the digital future, there are important questions to be asked: How does one characterise the necessary supporting infrastructure for connected healthcare? How do you enable any healthcare entity to assess what they have in place to help them understand both their current position, and the journey they need to go on to reach where they want to be? What is the security posture that is need versus the security reality? In the first of a series, this report looks to provide answers that will enable a clear understanding of the infrastructure that is required to deliver a higher level of patient experience, improved clinical quality and more productive services. Specifically it showcases:
    • The promise of connected healthcare
    • The key technologies and trends driving healthcare transformation
    • The critical tenets for a network infrastructure able to deliver IoT and connected healthcare
    • Where to start
    • Cisco’s approach and solution stack
    Related Reports To learn more about connected healthcare and Cisco’s offerings in this area, please see the other reports in this series: Download an infographic overview to the whole series.
  • Summary points

    • Mobile Commerce is growing but numerous studies show challenges to mass market penetration. Primarily concerns about security and usability, the latter due to the difficulties of data entry on small devices.
    • Mobile Wallets present opportunities to address the main customer concerns. Wallets, such as those by PayPal, Apple and Google, provide added security and make mobile transactions quick and easy.
    • Customers do not trust many of the current Mobile Wallet providers as they are associated with questionable data policies or previous data loss stories. This presents an opportunity for the brands that people do trust such as banks.
    • Customers are more demanding with respect to mobile commerce compared to ecommerce and so the success of any solution will come down to implementation. The one that customers find easiest and trust the most will most likely win.
  • User eXperience (UX) is not just for consumer applications, such as those available through the various app stores (e.g. iTunes, Google Play etc.), but for business applications as well. What vendors have learned, and their customers are discovering, is that better experiences lead to better business outcomes, as well as those of the user’s too. Good UX, in other words, leads to measurable business benefits. However, it is a common misconception that a great User Interface (UI) means a great UX. The reality is that one can still create a poor UX using a great UI. In this article we investigate whether Salesforce’s Lightning, the company’s collection of components, tools and technologies that underpin the UI upgrade of its platform, is a force for UX. Readers will learn the three ways to create better user experiences with Salesforce Lightning.
  • The last few years have given us mobile, cloud computing , Internet of Things (IoT) and so on. Each of these comes with a wealth of languages, platforms, tools and more. While organisations are caught up in the frenzy to not be left behind (and get disrupted), choices are being made today that may have implications for many years to come. In this CIC report based on an independent study conducted on the drivers for adopting application programming technologies and models, we identify the following:
    • 7 trending dynamics in app development and delivery
    • The App Development choices shaping the app market
    • The criteria for what makes a language popular and ripe for adoption
    In short, our briefing note highlights the main criteria that should be considered when making, what could turn out to be important strategic decisions. This paper was authored on an independent basis by the analyst team at Creative Intellect Consulting, with sponsorship from IBM Mobile. The content is based on industry intelligence gathered and analysed by the authors and does not necessarily reflect the views of the sponsor.  
  • With IBM’s launch of its POWER9 server, targeting cognitive and Artificial Intelligence (AI), on 5th December 2017, CIC’s briefing note looks at the core features being promoted to support cognitive workloads. Has the launch been worth the wait? Readers will find out what choices it offers customers.