AI

How digitising customer care can prepare telecom operators for a shifting market

By |2019-04-16T07:59:28+00:0016 April 2019|Analysis, Telecoms, User Experience, Vendor Analysis|

It’s a scenario many people know all too well – trying to find a sensible way through your operator’s online customer care services and eventually giving up and contacting the call centre.  At the call centre, it is clear that there is no integration between the online services and the human ones – after finally [...]

CIC Focus: Is Microsoft’s reality for AI really that different?

By |2019-04-12T18:03:07+00:0012 April 2019|Analysis, Artificial Intelligence, Vendor Analysis|

With the cacophony of announcements around Artificial Intelligence (AI) from many of the leading software vendors, you’d be forgiven for believing that each presents a unique direction to be investigated. The reality though is that while there are clear signs for differentiating focus, the hurdles and barriers for AI are common and the intentions and [...]

2020 vision: What MWC19 tells us about the year ahead

By |2019-03-22T14:36:30+00:0022 March 2019|Analysis, Mobile, Telecoms|

If hindsight is 20/20 vision, can the melee of announcements and exhibitor displays at this year’s Mobile World Congress provide us with the foresight for the year ahead and what to expect at MWC20? As a conference, Mobile World Congress (MWC) has built a reputation for providing a window on innovation and market direction in [...]

MWC19 Insights Part I: An industry in motion, but where to?

By |2019-03-22T14:18:57+00:0022 March 2019|Analysis, Blockchain, Cloud, Digital Transformation, Internet of Things, Mobile, Telecoms|

I’ve been in the telco industry in various guises for the last 22 years and attended mobile world congress since 2011 and usually I have left vaguely disappointed – this year I left hopeful for the industry – interestingly none of it had anything to do with the major announcements around 5G. Instead, there were [...]

SAS exposes the contradictions in Analytics and the true nature of AI

By |2018-12-03T11:46:07+00:008 November 2018|Analysis, Analytics, Artificial Intelligence|

At its AX (Analytics Experience) event in Milan, the focus of SAS was on data and AI. Unsurprisingly, SAS delivered research it had commissioned that reinforced the importance of analytics – notably that: 72% of respondents recognised the benefits of analytics Only 39% use it to inform strategy (with 35% using analytics for tactical projects [...]

AI in the docks: Are the believers forgetting something?

By |2018-06-09T16:06:46+00:009 June 2018|Analysis, Analytics, Artificial Intelligence|

A hot topic in technology right now is Artificial Intelligence (AI). Many will have seen Google's recent Duplex demo or the work that IBM has been doing in healthcare. Vendor keynotes have been packed with AI capabilities and customer success stories. However, there are some other stories that should sound a note of caution, and [...]

IBM announces its annual 5 in 5 predictions: But how viable are its bets?

By |2018-03-21T13:51:54+00:0021 March 2018|Analysis, Vendor Analysis|

At IBM THINK 2018 in Las Vegas on 19th March, IBM has highlighted five future technologies it is working on. All of these technologies started life in IBM research labs. It is likely that IBM will seek to commercialise some of these itself and with the help of specialist partners. What is interesting about this [...]

Foundations fit for the digital economy

By |2018-03-08T14:42:26+00:008 March 2018|Analysis, Digital Transformation|

“What’s at stake in the digital economy?” Tough question, right? Tough enough to keep you up at night? Maybe not. One thing is for certain, the answer will be different, depending on who you are asking. In truth, there is collective fear across industries of being outsmarted and outplayed by a more nimble, innovative bright [...]

A reality for Artificial Intelligence (AI) at HIMSS 18

By |2018-03-08T08:08:06+00:007 March 2018|Analysis, Healthcare|

AI’s conundrum: Is it just correlation or cause? We need to know this. If we know what determines a condition, we will be in a better position to treat and prevent sicknesses. But how can we know? By interpreting the increasing body of data, concludes Lynda Chin in her keynote address at the AI and [...]

Why cores, memory and GPUs matter in an Artificial Intelligence (AI) world

By |2017-12-14T13:12:18+00:008 December 2017|Analysis, Cloud, POWER, Vendor Analysis|

IBM delivered the first of its POWER9 units to the Oak Ridge National Laboratories back in July 2017. This is a deployment that will take several months to complete. It also began deploying units to the Lawrence Livermore National Laboratory at the end of October 2017. These two announcements mean that customers and that includes [...]