It’s a scenario many people know all too well – trying to find a sensible way through your operator’s online customer care services and eventually giving up and contacting the call centre. At the call centre, it is clear that there is no integration between the online services and the human ones – after finally [...]
Adobe MAX – the creativity conference – left Las Vegas and is now back in LA after a two-year road trip. MAX covers the ever-increasing breadth of Adobe’s Creative Cloud portfolio that includes tools for graphic design, digital design, illustration, photography, film, and more. Aside from stalwarts such as Photoshop, Adobe’s focus is on Adobe [...]
May 2018 saw Adobe Summit come to London - Adobe's annual event where it shows off the latest capabilities within its Experience Cloud. Adobe’s aim is to enable enterprise organisations to create great Customer Experiences (CX), but as they presented their various products, I couldn’t help but feel a disconnect with the experiences I have [...]
Vendors have embraced the importance of User Experience (UX). Just look at Windows 10, IBM Verse or Android Oreo. It would be unfair to suggest that many did not respect UX before, however in recent years it has come to the fore. More vendors are encouraging their customers to embrace UX and are providing assistance [...]
In a nutshell - education and evangelism. UserZoom recently held its annual “Better UX” event in London. UserZoom is a vendor that offers a platform for measuring and improving User Experiences through enabling organisations to engage real product users. Since the last event in 2017, UserZoom has acquired UK-based WhatUsersDo. This enhanced its own offering [...]
The digital transformation of healthcare is a global phenomenon. It is vastly seen as a means to making healthcare delivery more efficient, safer and more encompassing of patient needs as well as their involvement. Nevertheless, some countries are faster at embracing the changes and setting up a more favourable regulatory framework – often linking IT [...]
Look around you and ask yourself this: How far away am I from a software application? Software is everywhere and we live in an age that is increasingly enabled by software. Some might even go as far to say driven by software. Whether at work or play, we’re actively or passively using software. According to [...]
Late spring is always a busy time for conferences and events, and it sometimes feels that we are away more often than we are back in the office. Having said that, these events are the lifeblood of what we as analysts do, and it offers us an opportunity to identify the trend, issues and opportunities [...]
The world of software development is diversifying in terms of people, skills, tools and technologies. The recent rapid growth in technology offerings presents innumerable possibilities and opportunities for individuals and organisations. At the same time it throws up challenges which all will need to be address. In a recent Creative Intellect podcast Research Director Bola [...]
The mobile revolution is well and truly underway and many enterprises are facing the challenge of how to adapt to avoid losing out to competitors – both large and small – that are quicker off the mark. Recently, CIC analysts Bola Rotibi and Clive Howard gained privileged access to senior staff and technical leads within [...]
